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Exchange policy 
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       Frequently Asked Questions
 

1. Is there a minimum purchase quantity I must buy?

 
No, there isn't. No order is too small for us!
 
2. Are all your items instock or ready stocks?
 
The stock status of each product is listed within each listing. For instocks at our warehouse, you can expect delivery within 3 business days after we confirmed receipt of payment.
For preorders (out of stock but can be ordered), there will be a waiting time of 7-10 working days at most.
 
2. How do you keep prices so low? What about quality?
 
We operate on wholesale basis, targeting highest volume of sales so that we can pass on savings to you. Click here to know more about our quality.
 
3. Will the items look exactly as in the pictures ?
 
Actual stocks will look exactly like what are shown in our model pictures, if there are any differences we will highlight these in our listings.
 
4. Do you offer exchanges or refund if the item received is defective or wrong?
 
Yes, we do. Please take pictures of the defects and upload them under Customer Support->Order specific enquiries->Report problem e.g missing item, defects, wrong item received, missing accessories. Once it is approved, we will inform you of the exchange procedure. We do not offer refunds unless the item is out of stock. Postage costs will be borne by you if the exchange is not due to our negligence.

To know more about the exchange criteria, click here.
 
5. Can I have more discount if I buy more?
 
Purchase of 100pcs of clothings will enjoy 15% discount, and 200pcs of clothings will enjoy 20% discount. For accessories, we require a purchase of 1000pcs to enjoy a 15% discount rate. A mixture of accessories and clothings can be purchased and the total amount must exceed SGD$2500 in order to receive 20% discount.
 
6. What are preorder items (indicated by )?
 
Preorder items take 7-10 working days to be restocked.
 
7. Are your stocks definitely available?
 
There is a 5% incidence that stocks cannot be delivered, usually because of defects found during inspection or stock unavailability.
 
8. Can you produce an OEM or custom-made clothings or small quantity manufacturing for clothes?
 
We can produce clothings based on your design & size specifications. You may either send us a sample of the clothing, or a full colour picture with front & back of the clothing you wish to produce. The minimum order per design (different sizes can be combined) is 100 pcs, for designs with small details which require different type of textiles, the MOQ will be higher. Our manufacturer is able to produce a sample of your clothing after order confirmation & before full production.
 
9. Do you have an office telephone number so that I can call?
 
We don't provide telephone support but you can make enquiries by emails and we will usually get back to you within 24 hours. In this way, we can lower our operation costs so the savings will be passed on to our customers.
 
10. How long will I have to wait after paying for the order?
 
It will take us 1 business day to pack your order and depending on your selected mode of delivery, courier will take another 1 business day. Eg. payment confirmation email received from us on Monday, pack on Monday, receive on Tue. For normal Singpost Delivery it will take on the average 2 to 4 business days dependent on Singpost mail service. For overseas orders, packages may take awhile to be delivered and can vary from country to country, use our postage calculator to get an exact quote.
 
11. I have ordered preorder & instocks item, how long do I need to wait?
 
Delivery of your order will depend on what you buy:-

1. Instock items only. We will send out an order with only instock items within 2 working days.
2. Instock + preorder items (preorder order items are indicated by ). Preorder items will be restocked in 7 - 10 working days. We will send your package ONLY when ALL the preorder items arrive. The arrival date is indicated in the preorder item listing.

Please take note that we reserve the right to send out your packages in whichever way suitable and refund excess postage payment back to you.
Cleocat-Fashion is a popular online fashion store of korean style wholesale fashion clothing, online clothes, wholesale apparel, wholesale clothes, korean fashion clothes, wholesale bags, wholesale accessories and ladies fashion clothes in Singapore, Malaysia, Brunei and Indonesia
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